1. Introduction
This Privacy Policy describes how NextPage IT Solutions Pvt Ltd ("we", "us", or "our") collects, uses, and protects your information when you use the NextBite platform ("Service").
We are committed to protecting your privacy and ensuring transparency about our data practices.
2. Information We Collect
2.1 Personal Information
- For Customers: Name, phone number, email address, delivery addresses
- For Vendors: Business name, contact details, menu information, location data, business documents
2.2 Order Information
- Order details, quantities, preferences
- Order history and transaction records
- Communication between customers and vendors
2.3 Technical Information
- IP address, browser type, device information
- Usage patterns and platform interactions
- Cookies and similar tracking technologies
3. How We Use Your Information
- Facilitate order processing and communication between customers and vendors
- Send order confirmations, updates, and notifications
- Provide customer support and resolve issues
- Improve our platform and develop new features
- Ensure platform security and prevent fraud
- Comply with legal obligations and regulatory requirements
4. Information Sharing
4.1 Between Customers and Vendors
We share customer contact information with vendors for order fulfillment and communication purposes. Similarly, vendor contact information is shared with customers for order-related communication.
4.2 Third-Party Services
We may share data with:
- SMS and notification service providers
- Analytics and platform improvement services
- Legal authorities when required by law
4.3 We Do NOT Share
- Your information with marketing companies
- Personal data for advertising purposes
- Information with unrelated third parties
5. Data Security
We implement appropriate security measures to protect your information:
- Encrypted data transmission using SSL/TLS protocols
- Secure servers and databases with access controls
- Regular security assessments and updates
- Limited access to personal data on a need-to-know basis
However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.
6. Data Retention
We retain your information for as long as necessary to:
- Provide our services and maintain your account
- Comply with legal obligations and resolve disputes
- Maintain order history for customer service purposes
You may request deletion of your account and associated data by contacting us.
7. Your Rights
You have the following rights regarding your personal information:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your account and data
- Portability: Request your data in a portable format
- Objection: Object to certain processing of your data
To exercise these rights, contact us at team@npit.me.
8. Cookies and Tracking
We use cookies and similar technologies to:
- Remember your preferences and login status
- Analyze platform usage and improve performance
- Ensure platform security and prevent fraud
You can control cookies through your browser settings, though this may affect platform functionality.
9. Third-Party Links
Our platform may contain links to third-party services (payment gateways, delivery services, etc.). We are not responsible for their privacy practices. Please review their privacy policies independently.
10. Children's Privacy
NextBite is not intended for children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
11. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last updated" date. Continued use of our service after changes constitutes acceptance of the updated policy.
12. Contact Information
For privacy-related questions or to exercise your rights, contact us:
NextPage IT Solutions Pvt Ltd
Data Protection Officer
Plot number 595, Phase 9, Industrial Area
Mohali, Punjab, India - 160062
Email: team@npit.me
WhatsApp: +91 8288846595